Frequently Asked Questions

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Payment methods and withdrawals

How can I make a deposit to buy lotto tickets?

You can make a deposit using one of the following payment methods: credit card, instant wire transfer, Skrill, Neteller, and Bitcoin.

How can I pay for the tickets?

You can make the payment using your deposit funds or using a credit card, instant wire transfer, Skrill, Neteller, and Bitcoin.

How can I withdraw the winnings?

You can request a withdrawal in My account section by selecting Withdraw, and following the on-screen instructions. Take note, that a credit card withdrawal disposal might only be carried out to the amount of funds paid with use of the particular card.

You can find the detailed information about withdrawals and payment methods may be found in point 5 of the Terms of use.

I can’t see the deposited funds on my account. Why?

It may take up to 60 minutes for the funds to show up on your account from the moment your request was made. If the deposited amount won’t be visible on your account after this time, please contact our support team immediately.

I want to pay for the ticket using a credit card, but the transaction is being rejected. Why?

Make sure you have entered your card number and CVV code correctly.
Take note that the minimum payment amount for credit cards is €2.

What is the minimum deposit amount?

The minimum deposit amount at LottoXoom is €10.

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